Q: How is money collected from customers?

A: Money is collected at the time of order. Your organization may choose to accept personal checks. Personal checks should be made out to your organization or to someone from your organization that is in charge of the fundraiser.

Q: How long does it take the products to arrive?

A: Approximately one week from the time the final order is submitted to Avon.

Q: To whom do all of the products get delivered?

A: Someone from your organization should volunteer their home, garage, or another facility to have all of the products delivered to. Products arrive in file storage size boxes and there may be dozens of them depending on the size of the order. If your organization has a facility with a locked room, it would be best to have the products delivered there. The products should be delivered to the same location where they will be bagged into the individual Customer orders.

Q: What happens if a Customer wants to return a product? What happens if a product is backordered or did not ship?

A: Avon has a 100% guarantee. Therefore, a Customer may return a product for an exchange or refund. In case of a backorder or a missing item, as soon as the product ships, it can be delivered to the Customer.

Q: What if someone is interested in selling Avon or becoming a regular Avon Customer?

A: The person should be given the district manager's name and phone number.

Q: How is our payment of profits handled?

A: Since your fund-raising participants collected money at the time their Customers placed orders, you will have the money from all sales. One person should be designated to be in charge of this money. When you meet with the volunteers to sort the products and bag individual Customer orders, determine at that time what the total sales amount is and what your percentage earnings are. You keep your percentage of the earnings and the remaining amount is paid, usually in the form of a check. The money that you pay will be used to pay Avon for the products.

Q: What about the costs of fund-raising materials such as collection envelopes, bags, brochures or flyers? Who pays for them?

A: Avon charges minimal fees for the necessary items such as the Avon bags used to bag individual customer orders and the fund-raiser flyers or brochures. The fees are small, and the Avon bags are cheaper then buying bulk bags at a store. Avon supplies the money collection envelopes for free.

Q: Can you briefly summarize the steps to the Avon-Fundraiser process?

A: I will be with you every step of the way and will meet with you, participants, and/or volunteers from your organization as needed. Generally, this is the Avon Fund-Raising process:

- We meet in-person to determine the particulars of the fund-raiser such as the start date, how many people will be involved, etc.

- I order the necessary selling materials from Avon for your group to successfully sell Avon products.

- Fund-raiser participants receive the selling materials and collect Customer orders and money.

- You place the final order with Avon for all products that your participants sold.

- The final order is delivered by Avon and you bag the individual Customer orders. At that time, you determine your group's profits.

- Participants deliver orders to their customers.